Insurance Industry Expertise

KBS specializes in working with insurance agents and carriers to become more effective in handling the daily challenges presented to them by their insured’s. A member of our staff worked within the insurance industry for 30 years in various capacities including claims manager, internal auditor and premium funding manager. His diverse and extensive experience can help you with a variety of issues that may well be eroding your client base and diminishing your firm’s profits. Do you identify any of the following issues as being characteristics of your staff or your organization? If so, you owe it to yourself to give kbs a call.

Poor communication between various departments

Lack of effective communication between agency and carrier

Is the entire staff aware of the company goals and what they need to do individually and departmentally to help the firm attain these goals?

Is there accountability for each employee’s responsibilities?

Do you have an internal audit process?

Ineffective customer service

Inability on the part of the staff to fully explain the proper handling of a 1st/3rd party claim in compliance with NYS Regulation 64

Inability on the part of the staff to fully explain the proper handling of the no-fault aspect of a claim in compliance with NYS Regulation 68

Inability to fully understand and explain comparative negligence to an insured

Lack of expertise in understanding and explaining coverage issues, in particular, when the carrier denies a claim whether it is the payment of the claim or denying defense and indemnification of a lawsuit

Lack of understanding of the legal process from receipt of a lawsuit to its disposition

Lack of understanding in a denial of coverage letter

Lack of understanding of every section of the insurance policy and its applicability